Online Return Request Form (For orders placed via only)


I hereby give notice that I withdraw from my contract of sale for order number: received on

In doing so I wish to:

   A    Cancel/return all items on this order
   B    Cancel/return selected items from my order

So we know what to expect, please confirm the items you are sending back.

Please state the quantity you wish to return:

Large items
Topper 7

Small items
Topper 3.5

Please confirm your return shipping method:

   1    I am returning at least one large item such as a mattress, bed, headboard or Topper 7 and request you contact me to
            arrange uplift of my order. I understand this service is FREE on condition of my accepting the designated
            collection date offered by TEMPUR for items located at a Mainland UK address.

   2    I am returning one or more small items and will send them back via Freepost to TEMPUR UK Ltd. Please email me a
            return number and address label which I will attach to my parcel before posting.

   3    I will make my own arrangements at my own expense to return my order to you within 14 calendar days of this

To help us meet the needs of future customers, please state the reason for your return request in the box below:

Please complete your details in the form below. *Indicates a mandatory field.

* Email
* Confirm Email
* First name
* Last name
* House no/name
* Address 1
  Address 2
  Address 3
* Town/City
* Post Code
* Country

* Daytime telephone

(Please type your name if you are sending this request by email)

IMPORTANT : If you have opted to send items back by either method 2 - FREEPOST, or method 3 - at your own expense, please wait for us to authorise your request first. We need to provide you with a unique reference number before you dispatch your unwanted items.

To speed up your refund we recommend you print off a copy of this request form and enclose it in your parcel.

If you prefer to post your Online Return Request Form back to TEMPUR UK Ltd, you can download a copy to print off here:

Print off PDF version

Remember to complete all sections and sign where indicated before returning to this address:

Att Customer Services
Tempur House
Caxton Point
Printing House Lane

Please ensure you obtain proof of posting in the event of our non-receipt of this document.